Your team answers the rest on the same number, with CRM, pipeline and Focus Mode.
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Companies that use WhatsGW to scale customer service on WhatsApp
Turn on the AI agent for sales, support and bookings on the front line. In configured operations, ~93% of conversations are resolved without human intervention, and whatever slips through lands automatically in Focus Mode with full context.
Is your team struggling with chaotic support? WhatsGW centralizes everything in a professional panel.
Turn conversations into sales opportunities. A Kanban-style pipeline, custom columns and drag-and-drop cards between stages, without leaving the chat.
In the pipeline, the platform automatically suggests which stage to move each conversation to, cutting the time spent organizing the funnel by up to 40%. Teams that use it move on average 3x more cards per shift, without losing human control.
Shared inbox, several agents at the same time, transfers between departments and control over who is handling each conversation, all in real time.
Besides Chat and Pipeline, Focus Mode puts your team in a smart queue: unanswered and open conversations, one case at a time, with full context.
Set a deadline right in Focus Mode or in the conversation: the platform schedules the follow-up and keeps the case visible until contact is resumed.
Spot stalled conversations, unanswered queues and critical cases before they turn into complaints. The panel highlights what needs the team’s immediate action.
One flow, human and organized, without repeating steps elsewhere.
The customer sends a message on WhatsApp
Tags, pipeline and priority
Skip, deadline, history or reply
The team replies with full context
Opportunity converted in the funnel
Shared inbox · Multi-agent support · Transfers between agents · Real-time status · Permanent history · Internal messages
Kanban pipeline with AI · Sales funnel · Tags and priority · Lead tracking · Automatic follow-up
Focus Mode with smart queue · SLA and idle detector · Follow-up deadline · Critical cards · Reports
Chat and CRM working together: conversation, pipeline and customer data in the same flow.
WhatsApp API, bulk messaging, multi-agent support and a CRM built into the chat. Automate flows and scale your operation without losing human control.
Both. WhatsGW supports connection through the official API (Cloud API) and also by QR code, depending on the plan and the needs of your operation.
We follow sending best practices and usage limits. We recommend the official API for high-volume operations, plus quality monitoring to reduce risk.
You can use your company’s current number. You don’t have to change your WhatsApp to get started.
History is recorded from the moment you connect. Our team advises on the best strategy to bring in context from previous systems, when applicable.
Through the API and automations (n8n, webhooks and integration platforms), you connect leads and events to your sales stack.
Access is controlled per user and data is stored on secure cloud infrastructure.
Yes. The chat supports the main WhatsApp media types, including audio, images, documents and stickers.
The panel is responsive and works in the phone’s browser. Your team can answer from any device without installing a separate app.
Support via WhatsApp and the portal, with extended business-hours service and documentation for fast onboarding.
Start with a small team at no cost and pay only when you need to scale.
Up to 2 users
Per user above the free limit
Billed in Brazilian reais via PayPal; your bank converts to your currency.
More than 12,000 companies and 40,000 users on the multi-user chat have already centralized customer service and sales on WhatsGW.
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Real companies, different industries, measurable results
See how real estate agencies, support teams, clinics and sales teams centralized WhatsApp, and what changed in their operations.
Imobiliária Horizonte centralized 12 agents on one number.
Average response time: 4h → 22 min · scheduled visits +38% in 90 days
TechSupport BR unified 14 agents with SLA and shared history.
Critical tickets down to zero in 60 days · support NPS +24 points
Clínica Vida+ connected the front desk, confirmations and follow-ups in the same panel.
No-shows −31% · same-day confirmations
Also used by: Sales (3x more opportunities in the funnel) · Collections · Condominiums · E-commerce
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