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WhatsApp calls

Make and take calls on WhatsApp — and the customer sees your company’s name before picking up

Nobody answers an unknown number. On WhatsApp, the call arrives with your company’s name and photo, on the same number you already chat on. Voice straight from the browser, with recording, queues, reports and integration with your CRM or PBX.

Uses your current numberSet up in minutesNo app on the salesperson’s phoneCancel anytime

Sales line · onlinevoice
AS
Aurora Store WhatsApp call · Marina Souza
02:47 ● recording
🔇✕📞⇄
Marina Souza · Salesin progress
Carlos Lima · Support4:12 · recorded
Lead callback · Brunoclick-to-call · CRM
Billing queue2 waiting
Your brandcompany name and photo on the ring — the customer knows who’s calling
1 numberchat, voice, API and AI agent on the same line your team already uses
Browsermakes and receives calls with no app and no personal number exposed
SIP · API · webhookconnects to your PBX, your CRM and your SaaS
Why voice on WhatsApp

Ring, ring, missed. The problem isn’t the customer — it’s the unknown number.

When the call comes through WhatsApp, your company’s name and photo show up, in the conversation that already exists. It’s the difference between “who’s this?” and “oh, it’s the store”. A conversation that would take three days of messages gets solved in a two-minute call.

  • Collections: talking works better than writing — when the person picks up.
  • Scheduling: confirm an appointment or visit by voice, without depending on the customer being online.
  • After-sales and support: a twenty-message problem gets solved in one call.
  • Consultative sales: an expensive proposal closes in conversation, not in text.
Customer history · Marina Souza
📞 Incoming call · 02:47today 09:41 · recorded
Customer wants to change the model on order 4821. Ana confirmed the swap and scheduled the pickup for Thursday.
🏷️ product swap🏷️ order 4821👤 Ana · Sales
Logged in the same conversation as the messages — nothing gets lost
💬 Message · 09:39Marina
“What if I want to swap it for another model?”
Real telephony

It’s not “calling through the app”. It’s a voice center inside WhatsApp.

Make and receive calls

Outbound and inbound on the same WhatsApp number your operation uses, straight from the browser.

Call recording

To train the team, for quality, and so you don’t rely on memory when the customer says “but you told me…”.

Call reports

Volume, duration, status, missed calls and performance per agent.

Multi-line and queues

Devices per department or team. The call lands in the right place, with a waiting queue.

High concurrency

Infrastructure for simultaneous calls with stable audio and low latency. Scales with your plan.

SIP, API and webhook

Connect to PBXs, dialers and softswitches via SIP. Click-to-call, queues and events in the CRM via API and webhook.

How it works

Your WhatsApp voice center in three steps

Scan the QR code

Just like WhatsApp Web: in seconds the number is linked. It can be the number you already use.

Set up the team

Lines per department, queues, hours. Integrate via API, webhook or SIP if you want to connect a CRM, SaaS or PBX.

Call and answer

Make and receive calls from the browser, distribute them across the team and follow everything in real time — with recording.

Turn on voice for my number
Use cases

Where WhatsApp calls shine

Sales and SDR

Call the hot lead back on WhatsApp with your company’s brand and log the call in the pipeline.

Lead asked for a quote at 10 am → a branded call at 10:05 am, recorded and in the CRM.

Support

Solve the complex case by voice without leaving the channel the customer already uses — with the message history right beside it.

Twenty messages become a four-minute call.

Clinics and appointments

Confirm appointments and answer questions by call on the same number used for customer service.

Tomorrow’s confirmation done by voice, without the patient having to be online.

Collections

Talking works better than writing — and on WhatsApp the person picks up, because they know who it is.

Overdue invoice → identified call → agreement closed in the conversation.

Residential buildings and front desks

The front desk and management call the resident’s WhatsApp directly, with call tracking.

A package arrived → the resident picks up because they see the building’s name.

Automations

Trigger calls via API or a smart queue from your CRM, n8n or your own system.

Status “proposal sent” in the CRM → follow-up call scheduled.
Custom projects

IVR, voice AI agents and advanced automations

The platform covers calls, recording, reports and integrations. IVR and voice AI agents don’t come ready-made in the dashboard — but they’re fully feasible as a project for your operation.

project

Voice AI agent

A virtual agent that talks to the customer on WhatsApp: qualifies, answers questions, books and hands off to a human with context. A 24/7 first line, in your brand’s tone.

project

Inbound IVR

A menu of options by department, a waiting queue, rules by time of day and smart routing for people who call you.

project

Outbound IVR

Flows where you start the call: appointment confirmation, follow-up, collections, surveys and campaigns with guided audio, integrated with your list or CRM.

Have a scenario like this? Tell us the volume, goal and current stack through the WhatsApp button on this page — we’ll assess together whether a one-off project or an ongoing operation makes sense.

Integrations

Connect calls to your CRM, SaaS or PBX

RouteWho it’s forWhat you get
Click-to-callCRMs and websitesOne click calls with your company’s brand — integration in minutes
API / WebSocketYour dashboard or SaaSControl making and receiving calls, events and queues inside your product
SIP trunkTeams that already have a PBXConnects the PBXs, dialers and softswitches you already use
WebhookAutomation and CRMCall events (received, missed, ended) in your flow
Frequently asked questions

What people ask before turning on voice

Can I use the number I already have?

Yes. Linking is done by QR code, similar to WhatsApp Web, without losing the number. Voice and chat stay on the same line.

Does it work with the official API or only with QR code?

The operation can be set up to fit the scenario — official or flexible. The ideal option depends on volume, type of use and the company’s strategy; we’ll guide you.

Is there a risk of being blocked?

We operate with best practices. As with any use of WhatsApp, cold calls to unknown numbers increase the risk — we recommend voice for following up with leads, customers and contacts who already talk to you.

Can it handle volume?

Yes. The infrastructure is built for simultaneous calls, focused on audio quality, stability and low latency. Capacity scales with your plan.

Does it integrate with team service and the CRM?

Yes. Calls complement the multi-agent chat with CRM: voice and messages in the same ecosystem, logged in the same conversation.

Do I need a PBX or a desk phone?

No. You operate from the browser. If you already have a PBX, there’s a SIP route to connect it.

Are IVR and a voice AI agent available out of the box?

Not as a ready-made feature in the dashboard. Inbound IVR, outbound IVR and voice AI agents are implemented as custom projects — talk to us to assess your scenario.

Is there a contract?

No. No contract and no setup fee. Cancel anytime.

Add voice to your WhatsApp today

Answer and call with your company’s brand on the same number your team already uses for chat. Call yourself and feel the difference on the first call.

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