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AI agent for WhatsApp

An AI agent that answers, books and sells on your WhatsApp — and calls your team when it’s needed

Trained on your company’s knowledge base, connected to your systems and live in minutes. Choose GPT or Gemini, set the rules and let the AI handle the repetitive work while your team focuses on what matters.

No credit cardNo contractFrom US$ 19/month per numberNo coding

AI
Aurora StoreAI agent · online
Hi! I bought yesterday, order 4821. When will it arrive?
AI agent
Hi, Marina! 👋 I just checked: order 4821 left the carrier today and the estimated delivery is Thursday the 10th.
✓ checked the order in your system
Great! Can I schedule the installation?
Sure. I have Thursday at 2 pm or Friday at 9 am. Which do you prefer?
Thursday 2 pm
Booked ✅ Thursday, Sep 10, at 2 pm. I’ll remind you the day before.
✓ booked and created the reminder
What if I want to swap it for another model?
I’ll bring in Ana from sales — she gets our whole conversation.
→ transferred to Ana · Sales queue
Ana · human
Hi Marina, Ana here 😊 I see you’d like to switch models. Can I show you the options?
up to 93%of conversations resolved automatically, with a well-fed knowledge base
24/7the AI replies instantly — even when your competitors are offline
minutesto connect the number by QR code and publish the agent, no code
GPT + Geminicutting-edge models, chosen in the dashboard, trained on your content
Use cases

One agent, many roles: customer service, sales, scheduling and support

You decide what the agent can do and how far it goes. It handles the repetitive work, takes actions in your systems and hands off to a person whatever needs a human.

Customer service and support

Answers questions based on your documents, policies and FAQ. Looks up orders, status, invoices, duplicate copies — and opens a ticket when needed.

Customer: “my invoice is overdue, what do I do?” → AI: generates a new copy and sends it in the chat.

Sales and pre-sales (SDR)

Qualifies the lead with the right questions, handles objections, presents plans and hands the hot lead to the salesperson — with the summary ready.

Lead: “how much for 3 stores?” → AI: qualifies, quotes and books the demo with sales.

Scheduling and confirmation

Offers open slots, books, confirms, reschedules and reminds the customer the day before. Appointments, visits, meetings, installations.

Customer: “any time tomorrow afternoon?” → AI: offers 2 pm or 4 pm, books it and sends the reminder.

After-hours coverage

At 10 pm, on Sunday, on a holiday: the agent answers, solves what it can and leaves the rest organized in the team’s queue for the next morning.

Saturday, 11 pm: a lead asks for a quote → AI: qualifies it and schedules a callback for Monday at 9 am.

Triage and routing

Understands the subject, collects the data needed and routes to the right department — billing, sales, support — with the context.

Customer: “I want to cancel” → AI: understands why, tries to retain and transfers to Retention with the history.

Living knowledge base

Upload PDFs, FAQ, catalog, policies. The agent answers from them (RAG) and doesn’t make things up — whatever is out of scope, it transfers.

You update the return policy → AI starts answering with the new rule right away.
Tools and integrations

It solves, not just replies

A regular chatbot returns text. The WhatsGW agent takes actions: it queries your system, books, opens tickets, updates the CRM and triggers automations — in the middle of the conversation.

Customer asks

“When will my order arrive?”

→

AI queries your system

ERP, e-commerce, calendar, CRM, spreadsheet — via API, webhook or automation.

→

Replies with real data

“It shipped today, arrives Thursday.” And logs what it did.

Look up orderBook appointmentOpen ticketUpdate CRMSend invoice / copyTransfer to a humanZapierMaken8nTypebotWooCommerceAPI and Webhooks
AI + team

AI on duty. Your team on what matters.

When the subject is out of scope — or when the customer asks — the agent transfers to a person with the whole conversation. Nobody repeats their story, nobody is left without an answer.

  • Transfer with context: the agent on your team gets the full history and a summary of what the AI already did.
  • Queues and departments: sales, support, billing — each subject lands in the right queue.
  • Schedules: AI alone overnight, humans during business hours, or both together all day.
  • Shared inbox: several agents on the same number, with labels, notes and CRM.
  • You’re in control: define the tone of voice, the limits and when to transfer in the prompt.
Team inbox · Sales queue
Marina SouzaWhatsApp · +1 555 •••-4821
AI summaryOrder 4821 ships today, arrives Thursday. Installation booked for Sep 10 at 2 pm. Customer wants to swap for another model — transferred to Sales.
🏷️ product swap🏷️ order 4821⏱ 2 of 3 requests solved by the AI
→ Ana took over the conversation · 09:44
Carlos Limasolved by the AI · 09:39
Asked for a copy of the invoice. The AI generated and sent it — without involving the team.
How it works

Live in four steps, no coding

Developers can go further with the API. Non-developers don’t need to: everything is done in the dashboard.

Connect the number

Scan the QR code or pair by phone number. Your WhatsApp is connected in minutes — no Meta approval. If you prefer, the official connection is also available.

Choose the model

GPT (OpenAI) or Gemini (Google), right in the dashboard. Switch whenever you want.

Train it on your base

Upload catalog, FAQ, policies and documents. The agent starts answering based on them.

Set the rules and publish

Tone of voice, limits, allowed actions and when to transfer. Turn on hybrid mode and follow everything in the inbox.

Create my agent now
Chatbot × agent

Why an AI agent and not a menu chatbot

CapabilityMenu chatbot (1, 2, 3…)WhatsGW AI agent
Understands the question as it was writtenNo — fixed options onlyYes, natural language
Replies with data from your systemRarelyYes, via tools and integrations
Books, confirms and remindsNoYes
Learns from your documentsNoYes (knowledge base)
Transfers to a human with contextUsually loses the conversationYes, with history and summary
Time to go liveDays building flowsMinutes
ChannelsUsually WhatsApp onlyWhatsApp, Instagram and Facebook
Simple pricing

AI is built into the platform. No per-conversation fees.

One price per number, unlimited messages, prepaid and no contract. Try it free for 2 days, no credit card.

  • AI agent with GPT or Gemini included
  • Multi-agent chat with queues, labels and CRM
  • API, webhooks and integrations
  • Support via WhatsApp
US$ 19/month per number

starting at · unlimited messages
Billed in Brazilian reais (R$ 99) via PayPal; your bank converts to your currency.

Try it free for 2 days
See all plans
Frequently asked questions

What people ask before turning it on

Do I need Meta’s official API to have an AI agent on WhatsApp?

No. With WhatsGW you connect the number by QR code in minutes and turn on the agent — no Meta approval and no per-conversation fee. If you prefer, the official API connection is also available.

Does the AI make up answers?

The agent answers from your knowledge base (RAG): the documents, FAQ, policies and catalog you upload. Anything out of scope is transferred to a human agent — you set the limits in the prompt.

Can the agent do things, or only reply?

It takes actions (tools): look up orders, book appointments, open tickets, update the CRM, send invoices, trigger automations in Zapier, Make or n8n and call your API. You choose which actions it can use.

Does it work alongside human agents?

Yes — that’s hybrid mode. The AI does the triage and handles the repetitive work; whatever needs a person lands in the team’s queue with the full history, in the multi-agent chat with CRM. Several agents use the same number.

Is it good for sales and pre-sales (SDR)?

Yes. The agent qualifies the lead with the questions you define, handles objections based on your material, presents plans and hands the hot lead to the salesperson with a summary — or books the demo right away.

How long does it take to go live?

Minutes: connect the number, choose the model, upload the knowledge base and set the rules. No coding needed. Developers can feed the base and receive events through the API.

How much does it cost?

The AI agent is part of the platform: from US$ 19/month per number, with unlimited messages, prepaid and no contract. Billed in Brazilian reais (R$ 99) via PayPal; your bank converts to your currency. The trial is free for 2 days and requires no credit card.

Which channels does the agent work on?

WhatsApp, Instagram and Facebook, in a single inbox. The same knowledge base and the same rules apply to every channel.

See an AI agent answering on your WhatsApp today

Create your account, connect the number, upload your base. No credit card, no contract — and real people on support if you need them.

Try it free for 2 days
AI agent · free for 2 daysTry it free
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